Returns & Refund Policy

At ITVERGE LIMITED, your satisfaction is our priority. If you're not 100% happy with your purchase, we’re here to help with returns and refunds.

📦 Return Eligibility

You may return your item(s) within 30 days of delivery if:

  • The item is unused, in its original packaging, and in resalable condition

  • You have proof of purchase (order confirmation or receipt)

  • The item is not listed as non-returnable (see below)

❌ Non-Returnable Items

We do not accept returns on the following:

  • Used or damaged products (unless defective upon arrival)

  • Items returned after 30 days

  • Gift cards or promotional items

  • Perishable goods (if applicable to your product line)

⚠️ Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  1. Please contact us within 7 days of delivery at sales@itverg.com

  2. Include your order number, a description of the issue, and photos of the damaged/defective item

  3. We will offer a replacement or full refund once the issue is verified

🔄 How to Request a Return

  1. Email us at sales@itverg.com with your order number and reason for return

  2. If your return is approved, we’ll provide return instructions and the return address

  3. Ship the item back to us in its original condition

  4. Once received and inspected, we’ll process your refund within 5–10 business days

Note: Return shipping costs are the responsibility of the customer, unless the item was defective or sent in error.

💳 Refunds

  • Refunds will be issued to your original payment method

  • You will receive an email confirmation once your refund has been processed

  • Depending on your payment provider, funds may take 5–10 business days to appear in your account

🔁 Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order.

📬 Need Help?

If you have any questions or concerns, feel free to contact our support team:

📧 Email: sales@itverg.com
📍 Address: 128 City Road, London, United Kingdom, EC1V 2NX